Free Self-Help Tools
Is my website down?
whatsmydns.net allows you to check around the world where certain functions of your website are pointed to. (they should all match)
network-tools.com is a free website where you can do a traceroute. This essentially shows your the airports (hops/nodes) that your airplane (internet request) follows to get to the final destination.
CloudFlare Status can check the protection system many of our hosted websites use. (if your website has advanced DNS services)
If you have email hosted directly thru your server (included standard with all hosting), you can contact our hosting provider Hostgator. You can chat live via the link below or call them toll free.
If you upgraded your email hosting to Google Apps (including mail):
Business and Education editions, 7 days a week, 24 hours a day
- U.S. Technical Support: 1-877-355-5787
Tip: Help Google provide you with faster answers by creating a case before you call, and have your Customer PIN and case number handy.
“I don’t want to check my website all the time, but I’m worried it may be down, what do I do?”
Pingdom.com provides a free service that allows you to track your website uptime, and it will email / SMS you when the site is down. (it even has an iPhone/Android app) You also can configure your website to have a special stats.yourdomain.com that you can share with the public to show your uptime. Contact us for setup / pricing.
